AT&T NetOps Specialist Mid (Government) in Norfolk, Virginia
AT&T NetOps Specialist Mid works under general supervision and is responsible for the following:
Monitor the infrastructure and network, responding appropriately to alerts and events.
Respond to incidents from triage through resolution, including escalations, where appropriate.
Respond to infrastructure repairs, including directing remote activities to maintain operational effectiveness for services.
Provide root cause analysis documentation in accordance with Government procedures.
Provide data center support where appropriate.
Document daily shift activities in appropriate reporting and ticketing tools and ensure proper pass down of any outstanding issues.
Provide incident notification to Government representatives.
Possibility of shift work as follows:
Personnel will rotate between any of the three shifts as operationally required.
5 or more years of relevant experience
Certified in accordance with DODD 8570.1 / possess:
Computing Technology Industry Association (CompTIA) Security+ CE or CCNA.
Active Secret Clearance
AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V