AT&T NetOps Specialist Mid (Government) in Norfolk, Virginia

AT&T NetOps Specialist Mid works under general supervision and is responsible for the following:

  • Monitor the infrastructure and network, responding appropriately to alerts and events.

  • Respond to incidents from triage through resolution, including escalations, where appropriate.

  • Respond to infrastructure repairs, including directing remote activities to maintain operational effectiveness for services.

  • Provide root cause analysis documentation in accordance with Government procedures.

  • Provide data center support where appropriate.

  • Document daily shift activities in appropriate reporting and ticketing tools and ensure proper pass down of any outstanding issues.

  • Provide incident notification to Government representatives.

Possibility of shift work as follows:

Day 0730-1530

Eve 1530-2330

Mid 2330-0730

Personnel will rotate between any of the three shifts as operationally required.

5 or more years of relevant experience

Certified in accordance with DODD 8570.1 / possess:

Computing Technology Industry Association (CompTIA) Security+ CE or CCNA.


Active Secret Clearance

AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V