DXC Technology Technical Account Manager in Norfolk, Virginia
DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit http://www.dxc.technology/ .
We are looking for a Technical Account Manager to work in Norfolk, VA. The candidate that fills this position will be expected to:
Ensure customers are successful in using the Fortify on Demand portal.
Manage the Customer Relationship
Onboard new customers
Track active customer scans
Manage and track customer entitlements (scans used vs. scans purchased)
Forecast customer usage
Coordinate status calls and meetings with customers as needed
Troubleshoot customer issues with the FoD portal
Respond to activity in FoD Help Center channels (Live chat, Tickets, FAQs, Email)
Verify and report customer found FoD portal issues
Submit feature requests for customers
Coordinate FoD resources (where appropriate)
DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities