Kelly Services Customer Care Rep in Virginia Beach, Virginia
Customer Care Rep in Virginia Beach , VA
Kelly Services is currently seeking Customer Care Rep's for one of our top insurance clients in Virginia Beach, VA.
Brief customer service assessment is required before I can submit. Once you confirm interest, I will have the test emailed to you for completion right away
Process inbound fax requests from providers. Will make outbound calls only to verify missing information not included in the fax request
Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information. Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature. Uses computerized systems for tracking, information gathering and troubleshooting
High School diploma or equivalent
Pharmacy, Healthcare, Customer Service experience required. Call center is preferred
Previous experience in fast paced environments. Strong work ethic is required
Proficient in MS Office and data entry
Must be adaptable and flexible with excellent multi-tasking/communication skills
Hours: Let me know your shift preference 8:00am-4:30pm (2 openings), 9:00am-5:30pm (1 opening), 10:00am-6:30pm (1 opening) and 11:00am-7:30pm (2 openings)
Pay Rate: $15.00 per hour
Start Date: 3/26 (9+ month duration with possible extension)
As a Kelly Services candidate you will have access to numerous perks, including:
Exposure to a variety of career opportunities as a result of our expansive network of client companies
Career guides, information and tools to help you successfully position yourself throughout every stage of your career
Access to more than 3,000 online training courses through our Kelly Learning Center
Weekly pay and service bonus plans
Group- rate insurance options available immediately upon hire*
Why Kelly ® ?
At Kelly Services ® , we work with the best. Our clients include 95 of the Fortune 100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
AboutKelly Services ®
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm